Returns & Refund Policy

1. 30-Day Risk-Free Trial (Return Window)

We stand behind our product. That is why we offer a 3-day risk-free trial . This means you have exactly 30 days after receiving your item to test it out. If it does not relieve your back pain, you can request a return.

2. Return Conditions

To be eligible for a return under our 3-day trial, your item must be returned in good, working condition. It cannot be physically damaged, torn, or broken due to misuse or accidental damage. It must be returned with all original accessories, cables, the hand pump, and its original packaging. You will also need to provide your order number and clear proof of purchase.

3. How to Start a Return

To start a return, please contact us at admin@copaner.com. If your return is conditionally accepted, we will send you specific instructions on how to package your item.

To ensure your return is processed efficiently, please do not send items back without requesting and receiving prior approval. Once your return is authorized, we will provide you with the nearest return facility address based on your geographical location.

4. Return Shipping Costs

Trial Returns / Change of mind: If you are returning the item under the 30-day trial because it did not work for you, or if you changed your mind, you (the customer) are strictly responsible for paying all return shipping costs.

Damaged or wrong items: If the item arrives broken, defective, or we sent the incorrect product, we will cover the return shipping costs after evaluating the issue.

5. Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing admin@copaner.com with clear photos or a short video of the issue. Once verified, we will cover the return shipping costs and immediately send you a free replacement or issue a full refund.

6. Exceptions / Non-Returnable Items

We absolutely cannot accept returns if the device has been water-damaged, modified, or subjected to extreme physical abuse. We also do not accept returns for gift cards. Please contact us if you have questions about your specific item's eligibility.

7. Exchanges

The fastest way to ensure you get a replacement (if your item is not defective but you want to exchange it) is to return the item you have. Once your return is received, checked, and accepted, you can make a separate purchase for the new item.

8. Refunds

We will notify you only after we receive and carefully check your return. If the refund is approved based on our condition checks (ensuring all parts are included and undamaged), you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us immediately.

9. Chargebacks & Disputes

We are always here to help. If you experience any issues with your order, delivery, or the product itself, please reach out to our support team at support@lumbease.com before opening a chargeback with your bank or payment provider. Most issues can be resolved quickly and amicably. Filing a chargeback without contacting us first may severely delay the resolution process and could result in the cancellation of your return eligibility.